|Reason for Complaint||Customer Service |
|Complaint Rating||9(in a scale of 1 to 10)|
|Name of the Company Employee||Customer care center |
Very poor customer service..
Iam facing this problem since last 72 hours that im not able to coneect to the internet and every time i call up the customer care i only get one respone that is the issue will be resolved in 2 working hours but its not close to 27 working hours gone but no response yet from their engineers..plus there are no managers at the customer care center to attend escaleted issues..
Sad customer service s__cking customer service..
|Solution of your complaint||Escalating the issue to the correct person and some technical check that are required from their end.. |
|Action||Its better that i switch to another service provider after the account term is over and i dont mind paying little extra if im getting a good customer service.. |