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Complaint Details
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INDIAN RAILWAYS

Posted byPRAGATI GUPTA 
Organization / Product Details
Organization Name
INDIAN RAILWAYS
Organization e-Mail 
Product/Service DescriptionENQUIRY OFFICE AT LUCKNOW STATIONS NOT WORKING, NON COOPERATIVE PERSONNEL
Warranty StatusDo not know.
Complaint Details
Reason for ComplaintCustomer Service 
Complaint Rating10(in a scale of 1 to 10)
Name of the Company EmployeeNONE WERE AVAILABLE AT THE ENQUIRY COUNTER 
Complaint Details

On or about the 5th October 2007 the complainant was scheduled to entrain at Lucknow railway station on board the Chitrakoot Express for Jabalpur.

The scheduled departure of the said train was at 17.00 hours on the said date.

Since the complainant had visited Lucknow for the first time she was not aware as to from which station the train referred to above would depart since there are more than one stations at Lucknow, namely, Lalbagh, Choti Ren and one station the name of which is not known to the complainant.

The complainant was eager to board her train and accordingly she reached Lalbagh station at 16.45 hours well in time before the scheduled departure but was dismayed to learn there that no such train is so scheduled to depart.

To this, the complainant became anxious and went to the Enquiry counter for proper guidance and assistance but was utterly shocked to find that none was available at the counter for good ten minutes which raised the anxiety of the complainant since time was running out. The time of enquiry was not recess time and neither any such recess or adjournment was displayed at the counter.

Under the circumstances the complainant was left with no other alternative but to rush to other station viz Choti Ren in a hope to catch her train.

The complainant had to hire a taxi cab upon payment of excessive fare of Rs. 150/- in order to catch her train.

The complainant reached the Choti Ren railway station at 17.25 Hours and rushed inside the railway station to catch her train which left shortly thereafter which caused immense hardship and discomfort to her.

The facts and circumstances stated above clearly make out a case of deficiency in service on the part of railway staff at Lucknow as also an unfair trade practice committed by them in working railway so much so that an innocent passenger holding reserved ticked is left at mercy of those who have total disregard to the comfort and safety of passengers.

The facts and circumstances stated above make out a case against the railways under the Consumer Protection Act, 1986 and rules made thereunder in favor of the complainant which now entitle the complainant to be compensated for legal injury suffered by her for which she claims an amount of Rs. 100000/- as compensation towards discomfort and undue hardship. The complainant also claims the amount of fare which she had to incur in excess being payment to the taxi cab which is of Rs. 110/-. The complainant also makes a claim for the cost of this present notice which is nil.

It is therefore advised to comply with the present notice and compensate the complainant with fifteen days failing which the complainant shall institute proceedings before the appropriate forum.

Thanking you meanwhile

Yours truly

Pragati Gupta

(COMPLAINANT) 

Solution of your complaintCOMPENSATION AND COSTS AS REFERRED TO ABOVE 
ActionFILING CONSUMER DISPUTES COMPLAINT UNDER SECTION 12 OF THE CONSUMER PROTECTION ACT, 1986 AND RULES MADE THEREUNDER. 
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