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TATA MOTORS

Posted byVaman 
Organization / Product Details
Organization Name
TATA MOTORS
Organization e-Mailsbvaman@rediff.com 
Product/Service Description
Warranty StatusUnder Warranty.
Complaint Details
Reason for ComplaintCustomer Service 
Complaint Rating8(in a scale of 1 to 10)
Name of the Company Employee 
Complaint Details

I purchased my vehicle Tata Indica DLS turbo from manipal motors on Sep 13th. It was due to first service on Oct 13th and accordingly i left my vehicle for service. To my horror when i took my vehicle back in evening i found that the perfume bottle was stolen and it was replaced with some junk stuff, there were scratches on my bonnet and sides. The front window has scratches when looked from inside seemed like they just wiped with some dusty cloth. The floor mats were also changed. This is the most ridiculous and cheap mentality of the service people. It brings disgrace to TATA motors. It is a shame on there part. It is our hard earned money we have put on the car and these people take us for ride. Most stupid answer i got from the service advisor " Apply rubbing compund the scratches will go" There was some pan marks on the body as well. After pointing out they wiped it. Overall dirty service i experienced from MANIPAL SERVICE. I request the management of TATA motors please take a look at the dealers, service stations autorized by TATA. Work is not complete just after sales it is service what matters the most. And it is seeming TATA motors do not have capacity to do after sales service and it is the worst of it kind. This is not the same experince i faced with maruti. Thats why maruti are surviving and doing good. TATA people should take training from maruti regarding the service. I like dservice from RNS bangalore. They are really good. Here in Manipal motors i was denied customer drop facility. Totally it was the worst experience i faced in the first service. I wouldnt pay local mechanin to get service done rather done getting it done from authorized TATA dealers. 

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