|Posted by||Dev Saha |
|Organization / Product Details|
|Organization e-Mailfirstname.lastname@example.org |
|Product/Service Description||BAJAJ SAFFIRE SCOOTER|
|Warranty Status||Not Under Warranty.|
|Reason for Complaint||Customer Service |
|Complaint Rating||10(in a scale of 1 to 10)|
|Name of the Company Employee||S.D.Kamath |
I had purchased my Bajaj Saffire in July 2002 in Pune and it was running quite ok.
I relocated to Kolkata in January 2007. However when it broke down recently in Kolkata and the ROLTA BAJAJ service centre in Kolkata (Near VIP Road)informed me that there are no spare parts available for the bike and they are no longer supplied by the company.
I checked with all the other service centres and got the same answer. I am having to junk my bike and buy a new one - this after just 4 yrs after buying the bike. They said that no spare parts has been available for Bajaj Saffire for the last 2 years.
1. Please advice if I should junk my scooter after just 4 years - just because spare parts are not being supplied for Bajaj Saffire?
2. This makes me wonder if I should buy the new scooter from Bajaj or not?
3. If junking is the only option - will Bajaj buy the scooter back from me?
I have been writing to you with the hope that you will forward this complaint to the relevant department or atleast respond to me. As you can see, I had written several mails to your organization on 14th Aug & 31 Aug and have received no communication. It has been more than 2 months now.
No one from Bajaj Auto has bothered to communicate with me to understand what the problem is and Why I am repeatedly sending emails.
I will wait for a response from your side for a few more days. After that I will junk my Bajaj Saffire bike.
Please rest assured that I will NEVER buy another BAJAJ bike/scooter and will have horror stories to say about your customer service to one and all.
|Solution of your complaint||Investigate the problem ASAP and provide requisite spare parts |
|Action||Move to Consumer Court. Never buy a Bajaj Bike. |