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Jon Lancaster Toyota

Posted byTami Tollakson 
Organization / Product Details
Organization Name
Jon Lancaster Toyota
Organization e-Mailjlancaster@jonlancaster.net 
Product/Service DescriptionToyota Camry 2006 LE vin# 4T1BE32KX6U692033
Warranty StatusUnder Warranty.
Complaint Details
Reason for ComplaintCustomer Service 
Complaint Rating1(in a scale of 1 to 10)
Name of the Company EmployeeBen Lancaster 
Complaint Details

November 9, 2005



My name is Tami Tollakson and I reside at 973 Park St in Oregon, WI.

My story is as follows:

I went to Jon Lancaster Toyota to test drive a Camry and Corolla on Saturday, November 5, 2005, in the afternoon. After I drove both cars the salesman and I talked about prices and what kind of payments I would have, and before you know it I was seriously thinking of purchasing a car. As you know car salesmen are very aggressive but leave things out that a person should be aware of. It seems they are willing to do about anything to keep you there to make the purchase. I was so caught up in the moment I actually signed paperwork, late in the day, to purchase the car. As I was signing papers and told where I needed to sign, I ended up signing a statement that reads if I donít go thru with buying the car, the dealership can penalize me 5% of the purchase price. Of course this wasnít pointed out to me or discussed and I didnít see it in the fine print while being rushed to fill out all the papers. I feel I should have been made aware of the fact that if I didnít. All the while this salesperson was trying to get me to add on to the package and have more to pay for. I was unable to take the car home that evening so I never even drove the car off the lot. I went home and was thinking it all over in my head and decided that this just wasnít the time to purchase the car as I am a single mother and couldnít afford it.
On Sunday, November 6, 2005 I called and left messages for both my salesman and the finance person that I had changed my mind and wouldnít be purchasing the car.
On Monday, November 7, 2005 at 9am I called Jon Lancaster Toyota and asked to speak with manager or owner. I left my name and work number. I received a call back from Ben Lancaster telling that I could not change my mind that the car was already registered in my name and I didnít understand how that could be already done since I left on Saturday after they were closing. He said if I tried to get out of the purchase I would be penalized the 5% of purchase price. I told him that I had consulted an attorney earlier and was told that Jon Lancaster Toyota couldnít force me to buy the vehicle especially since I hadnít taken possession, but that they could sue me. I explained to Ben Lancaster that I am a single parent and my situation and asked if cared about people and let me out of the deal and his response was that they, the dealership, had already spent too much time on me and that I should get a lawyer. He was very aggressive and threatened if I didnít take the car they would sue me for filing the suit and the law costs and more.

I honestly thought I had 3 days to think over the transaction as did my family, friends and coworkers. I donít understand why if the paperwork wasnít processed on Saturday while I was there how I can be penalized for not buying the car. I want this story to be told so that others that are out there thinking about purchasing a car that dealerships, at least Jon Lancaster Toyota are penalizing customers for changing their mind. It seems dealerships have more rights than the customer when if it werenít for the customers they wouldnít have a dealership.

Sincerely,

Tami Tollakson







 

Solution of your complaintI feel that Jon Lancanster Toyota should not file suit against me for the fact that they could lose a future Toyota purchaser. This would also be bad publicity for the dealership and Toyota as a whole. 
ActionMy intentions would to counter sue the dealership for harassment and threatening me into something that I was not financially and emotionally ready for. 
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