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Complaint Details

Closet by Design

Posted byJulie 
Organization / Product Details
Organization Name
Closet by Design
Organization e-Mail 
Product/Service DescriptionFrameless Mirrored Closet and cabinet in my media room
Warranty StatusUnder Warranty.
Complaint Details
Reason for ComplaintCustomer Service 
Complaint Rating10(in a scale of 1 to 10)
Name of the Company EmployeeLynn - designer 
Complaint Details

Think long and hard before you take your chances with Closets by Design or you may be in for a big dissappointment! My media room cabinets are a mess from incorrect measurements by designer Lynn M. The installer took over an hour to figure out how he could compensate for Lynns mistakes. I ended up with an ugly mess, and damage to my walls. Without ripping the whole thing out and starting over with the correct size pieces, there is no way for me to get the cabinets that I ordered.

Then Lynn ordered the wrong mirrored doors for my bedroom closet claiming she was correct.
Clearly, she was not ,and exactly the doors I did not want ,arrived. Customer service, of course, stood behind their employee (whenever that is that I could track them down.)

What ever happened to pleasing the paying customer, and I paid really good money for their service and product!

I am extremely dissatisfied with this company and their resolving of this matter. Oh and did I mention they charged my credit card the balance without me signing off on the completion of the job? I will never do business with Closet by Design, again!! 

Solution of your complaintI finally was put in touch with Fred who is sending a supervisor out to see the mess. They will have to start over again from scratch. Hopefully this guy knows how to measure correctly. Oh and they offered to change the closet doors if I pay then another $800.00! Ha! 
ActionI will keep posting complaints so all the smart people who check will know about my experience. 
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