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Complaint Details


Posted byBinoy Nair 
Organization / Product Details
Organization Name
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Organization e-Mail 
Product/Service Descriptionnokia 6265R
Warranty StatusUnder Warranty.
Complaint Details
Reason for ComplaintCustomer Service 
Complaint Rating10(in a scale of 1 to 10)
Name of the Company EmployeeDeepak  
Complaint Details

This is the mail forwared to the nokia care center

Dear Sir/Madam

This is to bring in notice, that my self Binoy Nair has given my cell phone (Nokia 6265R) at your Vashi Telecom Service (Nokia Service center) on dated 08/sep/2007. And the job sheet no is 394434038/070908/13. Now after a long follow up with your Nokia Care line no 30303838, a case was made and the reference no given to me is 2-2i1rdf, as per the online executive I was to receive my handset SWAPED on or before 18th OCT 2007, now on 16th Oct 2007 @ 6.30pm I got a call saying my handset is ready and I can come and pick it up from VASHI TELECOM,

I went there on 17th Morning to receive my handset. When I cheeked the handset the handset was not at all repaired, and I was given some old handset, which was having those same problems, after waiting for these many days and I am getting a bad handset that in a bad condition,

The problems I was facing was

1>Blank Display

2>Fading Display

3>Does not show MMC & Data

4>Camera Shows multi colour in white Page

I request you to please give me a new handset with no problems, as my handset was under warranty, Asp

waiting for your Prompt Reply


Binoy Nair


Solution of your complainti need to wait for monthsss 
Actionwht action a layman can take , with a gait like NOKIA wiil never recommend ant one to buy its products  
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