I found this is not acceptable, but would leave it to experts like you to comment on this.
Recently, i had an experience of undergoing a surgery for my 1 month old son in this hospital, for which i had used my mediclaim card at the time of hospitalization since the card and the hospital comes under cashless hospitalization. The billing department told me that i have to pay an advance amount inspite of the hospital coming under the network hospitals of the mediclaim policy. I had given my credit card to deduct Rs.50000. At the time of discharge, i realised that the complete hospitalization charge was reimbursed by the mediclaim policy.
When i asked for my deposit money, the billing team told that they would give the refund back in cheque but they will deduct the 1.4% service charge from 50,000 but they dont show that in the bill anywhere.
While i m not very clear why i have to pay the service charge since this is not a transaction at all, i am further confused when they refuse to show that up in the bill.
Is there anything fishy or this is an acceptable procedure ?