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Complaint Details

Tata Motors Ltd

Posted byR.N. Agarwal 
Organization / Product Details
Organization Name
Tata Motors Ltd
View all Complaints against this organization
Product/Service DescriptionTata Safari RILX 2006,buy date 30/01/06,engine no cc2956
Warranty StatusUnder Warranty.
Complaint Details
Reason for ComplaintCustomer Service 
Complaint Rating9(in a scale of 1 to 10)
Name of the Company EmployeeMr.Karun Grover 
Complaint Details

We bought a TATA SAFARI (vehicle No. UP80 AQ 8799) from a TATA Dealer in Agra (M/s Ashok Auto Sales Ltd) on 30.01.2006 and service is being done by Siya Ram Motors, Agra

Since the beginning we are facing the problem in the Engine Light. The Vehicle is under the warranty period till 29 Jan,09 or at 1,50,000 Kms. Later the warranty has been extended for 30 months more. Means still it is in warranty period.

The problem in the vehicle is a manufacturing defect, which is verified by the TATA engineers themselves. They are very well aware of the problem since beginning, which can be confirmed from their service job cards.

Since the beginning we are keep on requesting them to sort out our problem. They are keep on promising us to solve our problem as soon as possible, but still no proper action is taken by them. We approached them several times in several manners but no proper response given by them. Our complaint of Engine Light is mentioned in their all service Job Cards since purchase of vehicle.

Vehicle is still lying with the dealer Siya Ram Motors, Agra since 07 Aug 07. Now at present they are asking us to pay them the amount of approx 1.25 lacs as a repair charges in place of providing us a proper customer service. It is really hard to believe such a response from such a company.

Solution of your complaintAction should we taken by your company and solve our problem.Replace the part and provide us a comfort of car. 
ActionWe appreciate them and get free from our long term problem.Otherwise in last we will go to consumer court. 
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