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Complaint Details
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sumaria eletronics

Posted bySara Memane 
Organization / Product Details
Organization Name
sumaria eletronics
Organization e-Mail 
Product/Service Descriptiondigital camera,S630_BK,CH / Aug 07 / 0443
Warranty StatusUnder Warranty.
Complaint Details
Reason for ComplaintCustomer Service 
Complaint Rating1(in a scale of 1 to 10)
Name of the Company EmployeeMiss. Varsha 
Complaint Details


I Miss, Sara Memane resident of Chembur, Mumbai had purchased the digital camera from the Sumaria Electronics located at Chembur on 24/08/2007 on this purchase they had offered me the gift of Sun glasses brand PROVOUGE worth Rs 2000 . Intially when i opened the gift i found that the product was defected i complaint about this to the shop manager who gave me another assured me that he will replaced me with the new piece within 8 days. Even after number of follow ups for last two months and till the date, these pepole had not replaced me with the new piece, and say when the company will send they will provide me with the same.
Also they are now trying to covience me saying this gift is given from SAMSUNG and not from the Sumaria electronics and we cannot commite that this gift can be replaced.
So, my complaint is against the Manager of the shop (Sumaria electronics) who had assured me for the replacement. I also feel that should i complaint against the SAMSUNG who had gifted the defected stocks.  

Solution of your complaintReplacement for the new piece of glasses  
ActionAsk for another product of same value or shall logged a complaint again 
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