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Complaint Details

Shoppers Stop

Posted byVandana Sharma 
Organization / Product Details
Organization Name
Shoppers Stop
Organization e-Mail 
Product/Service Descriptionshoes (Lee Cooper)
Warranty StatusNot Under Warranty.
Complaint Details
Reason for ComplaintQuality 
Complaint Rating10(in a scale of 1 to 10)
Name of the Company EmployeeVijendra Singh, customer Service 
Complaint Details

1-In the month of September dated 28-09-2007 i purchased a shoes from shoppers stopl malviya nagar jaipur worth Rs 1895 for the purpose of gifting it to my husband on his birthday.
2-When i gave this gift to my husband he was very happy and he started wearing it on dated 09-10-2007 but suddenly when he is trying it got tourn without any reasong from it above portation wich is made up of sweat leather,
3-When i saw this i was shocked and went to get it exchange it to shoppersstop on 16-10-2007 .
4- In shoppersstop the persons on CSD are not ready to exchange it one of the senior most person form their staff is saying it is manufacturing defect. but the person on CSD are not ready to exchange it.
5-After a long discussion they issued me a Goods Acknowledgment note with the no.00316 on dated 16-10-2007 with the gate pass no.11081.
6-First mistake they mentioned Wrong brand on that note i purchased brand lee copper and they mentioned RED TAPE on it. which is really a very big mistake form CSD people. and the description was written "there is cut on the shoe need to be checked by Brand, still i am in conficusion that from which supplier they got it checked ?????????????? if they have mentioned it wrong brand on it !!!!!!!!!!!!!!! and they have not exchange it.
7-So my questio is what is the sense to keeping 2 gold cards of shoppersstop if they are not treating with us fairly??????????
8-I am very disturbe with this incident.
9-Why CSD Made ??????????
10-What is the meaning of SHOPPING & Beyond ?
11-What is meaning of Feel the experince while you shop??????(earlier statement)
12-Why there is so much confusion between themselves.
13-I am the one of the Oldest customer of this store.
14-pls clarify this ..................
Vandana Sharma

Solution of your complaintShoppers Stop will exchange the shoes 
Actionconsumer court, CNBC Awaz, Newspaper 
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