The consumer Care officer
Subject: Complaint about handing over the Defective Handset
Itís an issue of great concerned and shames that company like Nokia care acting like a street side shops. I have purchased one hand set of Nokia Model No 6235, from Tata teleservices Limited on dt 28/2/2007 vide Invoice No TTSL/DEL/PO/CON/6797
.It is very sorry to say that from the day first, one function of the set i.e. extra Box function not working at all. In this regards I made several complaints and visited several times to Noika care centre.
Finally on 30/8/2007 I returned back my set to noika care (Dexter digital Lab) with my all complaints. The Noika care centre didnít take any action and unnecessary calling me as assuring that the problem is soughed out. But in actual grounds noting was soughed out. After my regular follow-ups one Old set was offered me in exchange, which was not acceptable to me.
Now after considering the all above facts, I presumed that company like NOKIA at lest deled with their customers with some regards and honesty. The company like Nokia has some reputation and I have full faith on that.
Kindly Change my handset and issue me a new handset with companions of Rs 10000/ for my mental harassment and problem which I have faced due to this entire episode. If the same is not considered within a week, than I have no other option but to move to Consumer forum to resolved my issue.
(Asha . Moble No 9250002538)