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Complaint Details
Pending

BSNL

Posted byK Vishwanath 
Organization / Product Details
Organization Name
BSNL
Organization e-Mail 
Product/Service DescriptionCellone
Warranty StatusDo not know.
Complaint Details
Reason for ComplaintCustomer Service 
Complaint Rating9(in a scale of 1 to 10)
Name of the Company EmployeeCustomer Service Department 
Complaint Details

The number for Customer service is given as 9400024365. When ever I dial that number I am pushed into a long list of services offered and this wastes my time. When I ask for speaking to the helpline I get no reply most of the times after waiting for several minutes. On the occassions that I have been allowed to contact a representative over the telephone I find that the complaint lodged is not attended to and I am given the standard answer that my complaint will be looked into within 24 hrs. I have been waiting for a rectification of my problem since 3rd November and I feel that bsnl customer service are either not well organized, or lazy, or unable to attend to my problem. 

Solution of your complaintproactiveness on the part of the bsnl personnel would be sufficient to solve my problem 
ActionI will quit using bsnl prepaid cellone and ask many of my friends to do so despite the fact that i have such high regards for bsnl that i use their broadband, their one india telephone and have to mobiles of cell one at home. 
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