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Complaint Details
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Jon Lancaster Toyota

Posted byMarcus D. & Betty Trush 
Organization / Product Details
Organization Name
Jon Lancaster Toyota
Organization e-Mailwww.jonlancastertoyota.com 
Product/Service Description2001 toyota prius service
Warranty StatusUnder Warranty.
Complaint Details
Reason for ComplaintCustomer Service 
Complaint Rating1(in a scale of 1 to 10)
Name of the Company Employeeservice writers 
Complaint Details

On October 15,2005 we had our prius serviced at Jon Lancaster Toyota like we have since buying the car in 2001 The first part November The check engine lite came on ,we took the car into lancasters service department .Well the service manger came after us to show us the Air,and air condisioner filters where plugged and gritty Marked off on service check off on the prior service as good,they also rotated the tires and one showed the tread seperating from casing also checked as ok with the tire rotation.then less than an a month before. 

Solution of your complaintGet some service writers and service managers who treat the customers like we where when we bought the car. 
ActionSome kind of discount and a Im SORRY from Jon lancaster would be nice. We made a complaint with the service manager and no word as of today. 
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