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Complaint Details
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AIRTEL

Posted byAlok Kumar Dixit 
Organization / Product Details
Organization Name
AIRTEL
View all Complaints against this organization
Organization e-Mail 
Product/Service DescriptionBroadband & Telephone Services
Warranty StatusDo not know.
Complaint Details
Reason for Complaint 
Complaint Rating9(in a scale of 1 to 10)
Name of the Company Employeeairtel 
Complaint Details

I have taken the airtel Broadband & Telephone Connection under 550 combo plan having 550 MB download ,475 Local & 75 STD call free on monthly basis. My connection No 0120-4132589
After Getting the invoice no452856219 dtd 27/10/2007,I found that all call prefix no 95 billed under new head intra circle and no concession was given.I lodged the complaint and got the following reply
"95 will be treated as STD,but in billing it was mentioned under Intra-circle and NO benefits was given as under plan 475 local and 75 STD calls ".
It clearly shows that on the one hand 95 will be treated as STD,but no benefit was given.It is clear cut cheetting on the part of Airtel with its customer.  

Solution of your complaintAll calls prefixing 95 should be given due benefit either Local Or STD category. 
ActionThr complaint will be made to TRAI / Consumer Court and proper legal action will be taken. 
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