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Complaint Details


Posted bySantosh 
Organization / Product Details
Organization Name
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Organization e-Mail 
Product/Service DescriptionUSB ZTE CDMA 1X MODEM
Warranty StatusUnder Warranty.
Complaint Details
Reason for ComplaintQuality 
Complaint Rating10(in a scale of 1 to 10)
Name of the Company EmployeeCustomer care and technical department 
Complaint Details

I brought an USB ZTE CDMA 1X MODEM from Reliance Mobile 10 days before from Reliance Mobile in Brigade Road, Bangalore. This is a post paid connection that came with my HP Pavilion Note, thinking about the mobility and net connection speeds up to 144 kbps I paid Rs.3180 for this pathetic internet connection.

The average connection speed I get is less than 15 kbps. Worst case is some times I get connection speed less than 5kbps. At these speeds even simple home page of fails to load. I have done all the basic trouble shooting steps to increase the internet connection. When I called Reliance Customer Care I was transferred to their technical team, which is even worst.

The tower signal shows as full strength but the connection speed is very slow this is because reliance does not offer its customers what its promise. Reliance is company that canít be trusted. The BSNL Dial-Up connection that I have is far better than the high speed USB modem from Reliance.

To check the internet connection further I even took my note book where there was a reliance tower. It did not make any difference.

Reliance Technical Support is worst. So, I think Anil Ambani should be held responsible for all these.

My advice is, donít buy Reliance USB modem.

Solution of your complaintCheck for a cable internet connection 
ActionReliance Netconnect internet service should be exposed in all leading news papers and people should be made aware of and know one should buy and existing users should change to different service provider. Because this issue is with Reliance inability to provide the correct service. 
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