C/o Kesri sales & Engg. Corpn.,
PHAGWARA-144 401. (PB.)
M/s. Bharti tele-Ventures Ltd.
C-25, Industrial area, phase II,
S.A.S. Nagar, Mohali.
Sub ;- DESPITE REPEATED FAX MESSAGES, CALLS TO CUSTOMER CARE EXECUTIVES, AND SMSs, CUSTOMER IS BEING PENALIZED
FOR THE FAULT OF CONCERNED STAFF.
I am being harrased by the concerned staff of the reputed telecommunication company like yours. On my repeated requests to disconnect my mobile no. 98760-62039, the concerned staff are neither doing the rerequested tasks properly nor explaining about the outcome of my request and the time frame to the needful. Whereas the concerned officers has directed us that the necessary tasks will be performed and your connection will be disconnected within 24 hours of your submitting the request.
I requested to disconnect my connection on 04-10-2005 wide a fax message to 98152-98152 and got confirmation of the same by a SMS on 05-10-2005. In the meantime I contacted the officials ( on 121 your customer care executives) viz. Ms. Navdeep on 6-10-2005, Ms.Priya on 9-11-2005 and Mr.Kamaljit 0n 17-11-2005, but the concerned executives rather to entertain the customer and to give ear to his request , the officials Ms Navdeep explained us that your connection has been disconnected and you have to pay charges upto 6-10-2005 only.
Sir, I was shocked to recieve your bill no. 411641862 dt.03-11-2005 amounting to Rs.212-05 in which the company have charged from us the charges for full month without deducting the amount for not availing the service. On recieving the said bill, i immediately made a call to 121 (customer care) which was answered by Ms.Priya, who told me that the bill has been prepared wrongly, and you will be getting a phone call within 24 hrs. and a revised bill for your connection from 1-10-2005 to 6-10-2005 only. But regretfully till 17-11-2005 I did not recieve any call or revised bill. Then I again called 121 service, which was responded by Mr. kamaljit who gave me the request no.6592034, but till now I have not got any information in this regard from your end.
Sir, It is for your kind information that we are making the payment of Rs.176-85 against your bill no. 411641862 dt.3-11-2005. Please rectify the amount of our bill and credit the excess amount alongwith our security deposit against this connection in our another mobile phone connection no.98720-65377 at the earliest and oblige.