Pathetic sales and customer service - Chennai I wanted to apply for an Airtel - Landline and Broadband combo plan and called a sales guy. He came in a day later than promised.
When he dropped into my office to collect the forms - he asked me to just sign on it and said he would fill in most of the plan details. I thought the poor guy must be super busy so did the needful as he asked me. Little did I know that I trusted the wrong person. he did not take the details properly - I mentioned to him I need a wi-fi connection (now he denys it). Said in 3 days the set up would be done.
After a week he calls me askin me which plan I required. He had not even made a note of it. And then on his own put down that we needed a regular modem.
A week goes by and no information. The guy does not respond to calls either. When we registered a complaint with them and threatned to go to the police (and consumer court) as he had a copy of my house rental papers and also pictures, Airtel said they would do the set up in 3 days and after following up with them again they sent a technician.
The technician was also yelled at by Airtel as I told him we needed wi-fi and he tried to set up the same. Airtel and the salesguy tell him that we only asked for regular modem. When I spoke to the Salesguy and told him he was not right and I would complain to the consumer court he says "Go tell anyone you want". He was very rude.
And the numerous complaints to them seem to fall deaf ears. Such is the service of Airtel.
Solution of your complaint
Apology from the salesperson on his behaviour
Correction in the application and correct connection installed.