|Reason for Complaint||Customer Service |
|Complaint Rating||5(in a scale of 1 to 10)|
|Name of the Company Employee|| |
I had purchased tata indica V2 in the month of june, right from the begining the car had some problem with the steering and would abnormally turn to right when steering left free (Not a wheel alignment problem).
I approached the dealerpoint and they referred me to the service center. I doubt without PDI they sold the vehicle. the service center is not Dealer service point but a tata authorised service centre Vijay Motors. Now the service centre officials would just cheque the wheel alignment and send back us without finding the solution ... I had to run the vehicle in as is were condition .
at 10000 km I took it for second service on 21/11/07 and told the same problem with a noise factor added. they inspected the vehicle and the next day they called me up and said that the steering box has complaint and will have to be removed and and sent for repairs to another service centre which is not in my town and would take 5 days for rectification. its a week now on 27/11/07 and still I havent got my vehicle back. the noise is still there and teh service person is telling that the steerig box has to be sent back for repair once more/
|Solution of your complaint||I think before appointing authorised service centers tata should train them properly. service person should listen to the customer properly what the problem is? |
|Action||after contactin tata and if not favourable I would go to the consumer court . |