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Complaint Details
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ups

Posted byCarole Popp 
Organization / Product Details
Organization Name
ups
Organization e-Mailups.com 
Product/Service Descriptionpackage delivery
Warranty StatusNot Under Warranty.
Complaint Details
Reason for ComplaintPerformance 
Complaint Rating10(in a scale of 1 to 10)
Name of the Company Employeevarious customer svc, supervisors and employees 
Complaint Details

After 3 phantom delivery attempts (someone was home all three times and NO notices left) we were promised delivery on 11/30/05. No delivery atempt was made. We contacted the 800# (for the fourth time) and were told that someone would call us back. Robert, from our local UPS center called and again took our information stating someone else would call us back. When we were called back (by someone other than Robert) my husband was told," I just sweated my b**** off finding the package, why are you getting nasty with me?" Our frustration level has been brought to an all time high. How does UPS get away with handling their customers like this??? 

Solution of your complaintI want my package, which still has not been delivered and an apolgy for being treated so poorly. 
ActionWhatever it takes - I plan to pursue this to the end. 
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