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Complaint Details
Pending

kenstar

Posted byshefali choudhary 
Organization / Product Details
Organization Name
kenstar
Organization e-Mailnot given at the website or the manual 
Product/Service Descriptionkenstar microwave oven OM20ACF
Warranty StatusUnder Warranty.
Complaint Details
Reason for ComplaintPerformance 
Complaint Rating10(in a scale of 1 to 10)
Name of the Company Employeemr .Yogesh at the service centre , Ghaziabad 
Complaint Details

I purchased it in dec 2006 from Big Bazaar at the EDM mall.As we got posted elsewhere we did not use it at all in the 1st couple of months.then in March it stopped working and a person from the service centre came and changed the magnetron.It worked for some time then again in Sept it began to give trouble .It was attended by the service centre people but again stopped working in few days .This series happened three times before finally on oct 19th the magnetron was replaced again. Again after a week it stopped working .Then it was taken tothe service centre on 3rd nov for repairs.After repeated reminders it was returned after a fortnite .Again worked for 10 days and has stopped working once again(on 4th dec).Very soon the warranty is expiring.At this rate I shudder to think how much I will have to pay for each visit from the service centre people if it continues to perform as it has been till date .I need HELP ASAP 

Solution of your complaintThe obvious remedy is replacement of this unit which has not worked out even in the 1st year of its purchase and still in the guarantee period .This is a big company.It should safeguard its reputation by attending to this complaint impromptu . 
ActionI am seriously thinking of selling it to the raddiwala and call the media to make my anguish public . And ofcourse I am thinking of taking the issue to the consumer court . 
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