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Complaint Details

SONY India Pvt Ltd

Posted byPrasad Kumar 
Organization / Product Details
Organization Name
SONY India Pvt Ltd
Product/Service DescriptionSONY DIGICAM- DSC-W30/S E32 (Serial No- 2415966) Invioce No- Cr/00954
Warranty StatusUnder Warranty.
Complaint Details
Reason for ComplaintCustomer Service 
Complaint Rating10(in a scale of 1 to 10)
Name of the Company EmployeeCyrus Tamal  
Complaint Details

I had brought Sony Digicam DSC-W30/S E32 Model with serial no 2415966, from Sony Showroom at Aundh Pune. I was facing a problem recently where in my Camera Zoom got stuck up while I was taking picture and the camera stopped working.
I gave the camera at service centre for repair and as my camera is under wanrranty period. The service station people gave me a feedback saying that it is a drop case and warranty does not apply for this case, so U have to pay for this service or repair. I told them that it is not a drop case and the camera stopped working while I was taking photo and at no circumstances it is a drop case. But serive guys does not listen to my word and was forcing me to make me agree that it is a drop case and no warranty will be applied. Now this is some thing to make money out of customer who are buying sony products and giving wrong feedback to make money from customer who have sony product falling under warranty period. I want a solution for this, and make the world know that soem thing is wrong in the System at SONY.
to move to court.

Service Branch , Sony India Pvt Ltd,109, Ist Floor City Mall, University Road Pune  

Solution of your complaintI want a replacement and Free repair 
ActionI will move to consumer court if nothing is done as Iam not at wrong and I have valid reason  
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