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Complaint Details
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NOKIA

Posted byJaypal 
Organization / Product Details
Organization Name
NOKIA
View all Complaints against this organization
Organization e-Mail 
Product/Service DescriptionNokia 6300, Job sheet no 48864 given at nokia care centre (HCL Infosystems)
Warranty StatusUnder Warranty.
Complaint Details
Reason for ComplaintCustomer Service 
Complaint Rating10(in a scale of 1 to 10)
Name of the Company EmployeeMr Tulam 
Complaint Details

The following problems are mentioned in the job sheet

1. Poor battery backup.
2. Speaker problem.
3. Instrument gets hot.

I presented the instument on for repair(warranty period) but even afer 3 weeks they have not repaired the peice or given areplacement. When I call them they reply its not repairable and I will get a replacement call me next week to check the status, its happening from past three weeks and I get the same reply call me tomorow/next week.

I have visited Nokia care several time but there is no proper response, they ask me to call and check. Its really frustrating when they say they are out of stock when they have put up 100s of Nokia 6300 for sale in their Nokia outlets.

They say nokia connect people but they cant even connect my phone properly how will they connect millions.

 

Solution of your complaintI want my Nokia 6300 in working condition or a replacement. 
ActionI am speaking to my lawyer to file a petition in consumer court to take serios action 
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