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Complaint Details


Posted byDhirendra Lodha 
Organization / Product Details
Organization Name
Product/Service DescriptionCitifinancial Loan account no. 11427378
Warranty StatusDo not know.
Complaint Details
Reason for ComplaintCustomer Service 
Complaint Rating1(in a scale of 1 to 10)
Name of the Company EmployeeCustomer Care nos. 
Complaint Details

well I had taken a consumer durable Loan under account No. 11427378 on 16 March for a 32 inches LCD from VIDEOCON. Citifinancial has at the time of giving loan kept the original Invoice with them stating this is a standard policy and the same shall be given at the end of the loan agreement, I had given an ECS debit instruction for canara bank which for unknown reasons was not executed and i was paying EMI in cash each month, i was fed-up and wanted to pre-close the same i was told i can only do it after 6 months, i completed 6 months went to the citifinancial office and foreclosed the Loan by cah payment on 23 NOV i was told that NOC shall be ready in 48 hrs. however today is the 20th day since i closed the loan and am still waiting for the NOC, i was told that the original bill is sent to Delhi and i must call delhi to get it back i have called Delhi and requested them to send the same but am still waiting... there customer care nos. are just pathetic and i have tried 119 times since morning but each time i was told all executives are busy sometimes the call was kept on hold to the extent of 25 min and around 75-80 times it was getting disconnected abruptly the nos. are 1-800-119-949 and 011--39001111...

I have recently developed a product defect in my LCD and need the original bill to claim the warranty... just want to tell all you guys that never go for a loan with CITIFINANCIAL they are the most pathetic in the industry as far as customer care is concerned.......!! for them consumer means nothing...!!

Dhirendra Lodha 

Solution of your complainti should get my NOC and Original BILL ASAP. 
Actioni shall move to consumer court and chase them till the end...... 
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