In May 2007, my Skoda Octavia met with an accident and the entire right rear door was smashed and needed to be replaced. The car was covered with a comprehensive insurance.
- I had the car taken in to the Skoda authorized workshop, Nummer Eins at Chembur. What was supposed to be a 15 day job ended up taking nearly a month.
- Finally the car was returned after many repeated visits to the workshop.
- However, about a week later, the electrically operated window for the door which had been replaced stopped operating.
- I immediately brought this to the notice of the workshop, who asked to bring the car in.
- Upon investigation, the workshop said that the winder motor for that particular door was burnt and needed to be replaced and it would cost me approx Rs 18000/-.
- I then explained that it was less a week ago, that a new winder motor for that very door was fitted !
- The workshop then said that during the repairs, all parts except that winder motor were replaced. (which I found extremely ridiculous an excuse because the whole door was smashed
- Then I pulled out the bill and lo behold, one of the parts replaced was the very same winder motor. (which just went to show that they were firing in the dark)
- When I went back to the workshop with the bill, they realised their goof-up and said they would replace the motor.
- After that I had to leave the country for work purposes.
- Meanwhile even a month later, the car was not returned to my family citing unreasonable problems.
-Then I aksed my cousin to accompany my aged parents and get the matter sorted out.
It was only then, abt 6 weeks later and after a lot of arguing with the owner that the car came back.
-The Manager even discreetly told my cousin that the owner Mr.Joginder Singh used to instruct them to replace existing parts with duplicate ones. (Although I have no evidence of this)
- No sooner did it come back than there were numerous electric faults springing up which
left the cooling fan running and one night, the battery ran down as a result.
- My family then got the battery replaced.
- Then, a couple of months later once again the rear windows stopped operating.
- After i got back, I decided not to take it ot the same workshop again as I had lost all faith.
- The new workshop told me exactly what i was expecting - The winder motor was defective.
Now the 6 months warranty has also probably run out and they are now asking me to pay Rs 25000/-to get the windows fixed.
- Ever since the car has come back from its 2 month stay at the workshop, numerous defects have been springing up.
Prior to that I was so proud to be a skoda owner, a car which was thoroughly reliable and showed excellent workmanship
Skoda Auto india doesnt seem to have any customer complaints number.
This is definitely not the kind of service that one would expect from a luxury car manufacturer or rather their authorized workshops !!
Can someone please direct me to the concerned customer care who can take up my case.
Thanks n Rgds