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Complaint Details
Pending

Vodafone

Posted byChitra Shetty 
Organization / Product Details
Organization Name
Vodafone
View all Complaints against this organization
Organization e-Mail 
Product/Service DescriptionRefund of my excess payment to Vodafone
Warranty StatusDo not know.
Complaint Details
Reason for Complaint 
Complaint Rating10(in a scale of 1 to 10)
Name of the Company EmployeeVodafone Store Powai & Andheri 
Complaint Details

I filed a request to Vodafone Store abt excess payment of my Vodafone bill and requested them to credit it bck to my credit card and i was informed that i would take 7 days to process the request , which whn checked on the 7th day no report was actually registered,
The complaint here is when i was trying to follow Vodafone care nos they only put the customer on hold for almost 45 min and when asked for the manager the phone was disconnected by the agent.
Also re visited the Vodafone Powai shop and instead of apologizing for the mistake of not processing the complaint i was ill treated by the manager telling me that i made a mistake of paying extra and its not their responsibility and instead if expediting the process they have asked me to wait for more 15 days. 

Solution of your complaintI want the excess amount to be credited back to my account asap as the process is 15 days and i have already waited for 10 days and not happy that i would take another 15 days which is still not guarented. 
ActionI am losing my excess money which is a huge amount so have to get it resolved. 
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