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Complaint Details
Pending

Sony Ericsson

Posted byD. Borkar 
Organization / Product Details
Organization Name
Sony Ericsson
Organization e-Mailquestions.in@support.sonyericsson.com. 
Product/Service DescriptionMobile phone Model P1i, Complaint ref. 71689718
Warranty StatusUnder Warranty.
Complaint Details
Reason for ComplaintProduct Durability 
Complaint Rating7(in a scale of 1 to 10)
Name of the Company EmployeeMr. Brijesh 
Complaint Details

I had purchased Sony Ericsson (SE) P1i on 9/11/2007. The phone stopped working within a months time. On calling SE helpline, I was directed to a service centre. I gave my phone at service centre on 12/12/07. I was told a day later that the main board had failed and needs replacement.

On repeated queries on the possible reason for a newly launced phone to go defective in a month, no explanation was given by SE. Finally, I asked for a refund, after which, SE has stopped responding to my emails. Mr. Brijesh did call me, but that was of no help to me.

SE has yet to give proper resolution.
 

Solution of your complaintSE has to give a satisfactory reason for the cause of failure or refund the full amount immediately. 
ActionAddress the issue in consumer redressal forum. 
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