I am feeling profound grief to say that I am facing great difficulties to connect my mobile connection that is disconnected from 1 month. As per Airtel advice I have completed entire formalities and try to prove better with Airtel communication. But Air communication center and customer executive still not showed any positive response with my connection. First time when I call to Airtel customer care center to know reason for disconnection my cell phone 9793338990 on 01/12/2007 they shown reason that your ID proof not submitted in Airtel office. I followed Airtel advice and again submitted my ID proof to Airtel respective office INDIRA BHAWAN, CIVIL LINE ALLAHABAD on 12/12/2007, that time Airtel officer advice me to wait up 1 week for connection because some time may be taken to connect connection.
On 19/12/2007 when I again visited to Airtel office INDIRA BHAWAN, CIVIL LINE ALLAHABAD for connection, they make response that they canít help me on the matter suggested to call customer call center 121 for connection because some technical problems have been arise.
On 20/12/2007 I again call to customer call center to know current status then call center executive advice me to meet again to your retailer where you purchase connection. I am not able to help you because our systems not showing any information about your connection this is temporally out of service.
Sir we live in Rural area and it not possible to meet daily to Allahabad for connection, Secondly I have taken Life time connection on the payment of Rs.595/- now your department showing such negligence response after getting full and final amount. Now you can think my problems.
I have sent various mail to Nodal Officer and customer care center, but yet date I have not find any positive reply from Airtel office, Airtel office not cheating with me. You are requested to help me in this regards,
Kaushalendra Kumar Upadhyay (Mobile No-9793338990)
Dist-Allahabad Uttar Pradesh-212401