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Complaint Details

Posted byPramod V 
Organization / Product Details
Organization Name
Product/Service DescriptionHonda Shine 125 CC
Warranty StatusUnder Warranty.
Complaint Details
Reason for ComplaintUsability 
Complaint Rating10(in a scale of 1 to 10)
Name of the Company Employee 
Complaint Details

This is regarding the complaint on Honda Shine, purchased on 29th October 2007 from Vahini motors, Kollam. The bike was delivered to me with lot of problems within it. Though the engine was smooth, it lacked the usual riding comfort.

Their technicians examined my bike with great attention. Unfortunately they compared my Honda shine with another Honda shine. And judged that there are moving parts and it will vibrate usually. They said technicaly the vibrations are usual and according to their norms. (At a stage we even doubt “whether they were explaining vibration as a unique feature of Honda shine) and Honda shine is meant for city riding only.
In fact they admitted my points. Honda shine is bike of Vibration flavored with good pickups. Vibration is common for all shines. I suggest to change their logo to Dream IT, Do IT, Vibrate IT. HMSI is formed to vibrate Indian riders.
Let me express my strong disagreement on their procedures. I have given references of other customers also but their agents were unaware of complaints from other customers .I doubt they cant drive a silent bike like bajaj Discover 125 dtsi because they are used to vibration for last few years. Wah!!! you have changed the level of riding.

I suggest u arrange a training to your research and Design engineers with Bajaj or Sizuki or TVS. It will give better results while designing your future models. Get them trained for how to move automobile parts without vibration. Honda is a Big company designing bikes with vibration other Indian companies are designing bikes without vibration. Stop your stupid arguments and be aware of the fact Honda shine is vibrating unusually compared to other 125 CC bikes.

Solution of your complaint I suggest the defective product needs to be withdrawn with immediate effect and compensation granted to all customers. Kindly repay the money.  
ActionMost of the Indian customers are not aware about consumer rights. they can stay on their stupid arguments while I am taking the challenge of pooling all vibrating customers of Honda shine and going right for another complaint. I would like a response from their side as soon as possible , before I take it further with my lawyers and media.  
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