|Reason for Complaint||Customer Service |
|Complaint Rating||10(in a scale of 1 to 10)|
|Name of the Company Employee||pritsh patel , jigisha , pranav desai , chandrasekhar , goyal and reliance communinication customer care unit |
I am using broadband internet service of Reliance communication since nov 2007 . My selected plan is of 2.0 Mbps . Marketing executive (Mr. Pritesh Patel) has commited me that I can get 1600-1700 Kbps of surfing speed and 200-250 kbps of down loading speed with this plan . But since the first day of installation I am getting only 100 Kbps of surfing speed and downloading speed is just 15 Kbps . I made numbers of complaint (atleast 12 times till date) to their customer care center but no one has came here to check . They are just arguing that there is no problem from our side without bothering the end user . Many times ther are telling that their field engineer will come with a laptop on site and check the speed on their PC . But not even a single time they have send the field engineer .
|Solution of your complaint||First of all they should check the problem at user end , I mean at my PC . And they must show me the speed with same connection on their laptop , as they argue many times that my PC configuration is lower . |
|Action||I will go to consumer court first .Even after then if I not get proper solution , I will swith over my connectivity to some other service provider . |