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icicidirect.com

Posted byDEEPAK BAAHL 
Organization / Product Details
Organization Name
icicidirect.com
Organization e-Mailhelpdesk@icicidirect.com 
Product/Service DescriptionI-Direct account
Warranty StatusDo not know.
Complaint Details
Reason for ComplaintCustomer Service 
Complaint Rating10(in a scale of 1 to 10)
Name of the Company EmployeeMs Neha Paul 
Complaint Details

DEAR SIR/MADAM
IT SEEMS THAT ICICI MANAGEMENT ARE JOKING WITH ME. LONG AGO IN SEPTEMBER 2007 THEIR REP CAME SAT FOR ONE HOUR, GOT THE FORMS SIGNED BY BOTH OF US, COLLECTED ALL THE DOCUMENTS REQUIRED, COLLECTED OUR CHEQUE & WENT.
NEXT MONTH AGAIN THEIR REP CAME TO OUR HOUSE, GOT A FRESH LOT OF FORMS. HE AGAIN GOT THE ENTIRE FORMS FILLED UP BY BOTH OF US & TOOK OUR SIGNATURE AGAIN ON ALL THE FORMS AT SEVERAL PLACES, COLLECTED SEVEN OR SIX DOCUMENTS SAYING SOME WERE LOST.
NOW AGAIN YOU HAVE SENT A LONG LETTER SAYING THAT THEY HAVE NOT RECEIVED ALL THE DOCUMENTS!!!!...HOW COME.
I ASK YOU TO IMMIDIATELY CONDUCT AN ENQUIRY ABOUT THIS WHOLE MATTER & YOU WILL FING SHOCKING REVELATIONS AS TO WHAT IS HAPPENING AT KOLKATA ICICIDIRECT.COM REGIONAL OFFICE.
DUE TO THEIR LOCAL OFFICE CALLOUSNESS & LETHARGY I HAVE NOT BEEN ABLE TO GO ON LINE FOR TRADING FOR OVER 4 MONTHS!! SHOCKING ISNT IT??. THEN IMAGINE HOW MUCH MONEY I HAVE LOST???
WHY DID YOU COLLECT MY CHEQUE & FORM IN SEPTEMBER & HOW DID YOU LOOSE IT?? WHY DID YOU OFFICE TAKE FOUR MONTHS TO REVERT BACK TO ME IN WRITING WHEN I WAS AVAILABLE ALL THE TIME. NUMEROUS FRANTIC CALLS TO YOUR REPRESENTATIVES HAVE YIELDED NO RESULT.
PLEASE REVERT BACK TO ME ON WHAT ACTION YOUR COMPANY PROPOSES TO TAKE TO ENSURE FOR THIS SERIOUS LAPSE ON YOUR PART.
BELIEVE ME, THIS WAY YOU ARE LOOSING YOUR CREDIBILITY IN THE MARKET, SLOWLY.
I AM IN FULL TENSION & DEPRESSION FOR NO FAULT OF MINE. PLEASE SAVE ME FROM THIS AGONY.



Deepak Baahl mhcima
ISO Consultant(BSI)
Secy- West Bengal Tourism Council.
5/2 Comisariat Road, Hastings,
Kolkata-700022
Mob:9830047263

FOLLOWING IS THE FIRST COMMUNICATION THAT I HAVE RECD FROM ICICIDIRECT.COM AFTER 4 MONTHS OF CONTINOUS REMINDERS:::

> From: service@icicidirect.com
> To: deepakbahl@hotmail.com
> CC:
> Subject: Your ICICIDirect Account opening form has been returned to ICICI Center.
> Date: Mon, 24 Dec 2007 07:04:12 +0600
>
> Dear Anjna Bahl,
>
> Thank you for showing interest in our services.
>
> We have received your E-Invest Account opening request (FORM NO: 9001828401 ). We are however unable to process the same due to the below mentioned reason(s)
>
> 1. Applicant''s Details Related To Residence Proof Is Uncleared
> 2. Applicants Address Details Require On Form
> 3. Applicants Details Required On Customer Confirmation
> 4. 2nd Joint Holder''''s Self Attestation Require On Proofs
> 5. Co-holder B's Signature Not Across Photograph
> 6. Pan No Required On Form
> 7. Insufficient Details On Pan Form (49a)
> 8. Countersign Required For Cancellation Or Overwriting
> 9. Counter Sign Reqd For Overwriting In Co-hodr 49a
> 10. Counter Sign Reqd For Overwriting In Co-hodr 49b
> 11. Address For Communication Required
> 12. Applicants Address Details Require On Form
> 13. Counter Sign Reqd For Overwriting In Co-hodr 49a
> 14. Counter Sign Reqd For Overwriting In Co-hodr 49b
> 15. Address For Communication Required
> 16. Applicants Address Details Require On Form
> 17. Pan No Required On Form
> 18. Applicant''s Details Related To Residence Proof Is Uncleared
> 19. 1st Joint Holder''''s Signature Does Not Match Between Proofs And Declaration Page
> 20. Co Holdera's, Validity Of Id Proofs Has Expired
>
>
> The Account Opening form has been sent to ICICI Center KOLKATTA - REGION. Our Customer Service Executive will get in touch with you shortly for rectification of the above reasons.
>
>
> We would process the application on priority, once the requirements are met.
>
>
> Assuring you of Best Services
>
>
>
> Customer Services
> ICICIdirect.com
 

Solution of your complaintTHEY SHOULD CONDUCT AN IMMIDIATE ENQUIRY INTO THE WHOLE EPISODE & SET THINGS RIGHT & BRING RELIEF TO ME 
ActionAPPROACH THE HIGHEST FORUMS AVAILABLE UNDER THE LAW 
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