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Complaint Details

MTNL, garuda

Posted byKulin Shah 
Organization / Product Details
Organization Name
MTNL, garuda
Product/Service DescriptionGaruda Internet Unlimited plan
Warranty StatusNot Under Warranty.
Complaint Details
Reason for ComplaintPerformance 
Complaint Rating10(in a scale of 1 to 10)
Name of the Company EmployeeRamesh Gholap 
Complaint Details

Dear All,

Please note that y complaint is not resolved even after 28 days.
I am not at all pleased with this kind of lax attitude towards customers.
addendum to the RTI request below

A. What is the total amount paid to Huawei and Himachal Futuristics Communications ltd. to provide and maintain the hardware, software and maintenance of Garuda Internet Services.

B. Who are the officers / govt. officials who have passed this tender because the responsibility of non availability of services lies with them and the should be answerable for such public waste of money.

My original complaint is given below for your convenience.

Dear Sir,

I own a Garuda FW Landline phone number 022- 2291 3230. I have been using the Garuda internet services under the plan 299 unlimited since more than 6 months now. From the beginning of the service till date, the internet service has remained unreliable and has never given proper speeds of even a dialup connection of 56 KBPS.

I have several areas to complain and want to know infomation as below

1. When will the Garuda services be at par with other CDMA services such TATA Indicom or Reliance CDMA and provide proper dialup speeds of atleast 144 KPBS without disrupting the service every other day.

2. When I call your call center number 1502, they always have a reply that the server is down and for any further information contact Bandra Kurla Exchange. Sadly, no one ever picks up the phone at Bandra Kurla Exchange, hence, I would like to know why you are maintaining such a USELESS call center where they have no answers to any questions related to Internet service. Moreover the call center is manned only from 7 am to 8 pm and not round the clock (although it would not make any difference). The latest information I got was that servers are down and service will resume on 15th Dec 2007, the date I had called was 6th Dec 2007, so it takes 9 days to rectify a problem, or this is a standard answer provided to consumers.

3. I have been repeatedly told that Mr. Gholap is the chief engineer who looks after the Internet services, but, he is never reachable either on his desk or his mobile number provided, nor an email is provided. The DGM Mr. Rahat Kumar is also not traceable, so who is the responsible person who can answer or solve my queries related to Internet.

Kulin Shah
Cell : 0 98693 10378
Res :91-22-22 91 32 3 

Solution of your complaintThe service should improve. I must be able to browse all sites at the declared speeds of 144 KBPS 
ActionI have already approached the consumer court, if needed, I will file a suit for damages worth Rs. 10 Lacs due to loss of business. 
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