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Complaint Details
Pending

Travelguru.com Online travel Agent

Posted byBal Mittal 
Organization / Product Details
Organization Name
Travelguru.com Online travel Agent
Organization e-Mailservice@travelguru.com 
Product/Service DescriptionBooking IDS TGU0000039865 TGU0000039875
Warranty StatusDo not know.
Complaint Details
Reason for ComplaintCustomer Service 
Complaint Rating8(in a scale of 1 to 10)
Name of the Company EmployeeSanjeev, Arun Paul 
Complaint Details

I had booked two hotels through travelguru in Munnar and Cohin for 22nd dec 2007 and 24th dec 2007 respectively. But on 18th dec itself I informed them that I want to cancel this booking for this otheir Business Development head (Mr. Arun Paul- In banmgalore office) told me to put a mail to him at apaul@travelguru.com with booking IDS and he will reassign this booking to some other person since it is a peak season.
I did so and he informed on phone that the booking have been reassigned to some other person and I will be getting whole amount back.
But from 18th dec I am contenously following up with them because I have not received any cancellation email or refund in my credit card.
From last 10 days I am daily calling them for about 1 hr in their Mumbai office but always get a reply that we need to contact Arun Paul and we will
revert back to you. I have talked with their managers Sanjeev, Shailash (Floor Manager), Cyrus (senior manager) in mumbai but no response.

Can you help me in filing a case against them.

Thanks
-Bal 9986012548  

Solution of your complaint100% Refund of my booking amount should come to my credit card 
ActionNeed to meve to consume r court 
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