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Complaint Details

Indian Railways Booking Staff Goregaon Mumbai

Posted byIK Dsouza 
Organization / Product Details
Organization Name
Indian Railways Booking Staff Goregaon Mumbai
Product/Service Description
Warranty StatusDo not know.
Complaint Details
Reason for ComplaintCustomer Service 
Complaint Rating10(in a scale of 1 to 10)
Name of the Company EmployeeSukanya Aachar , Reservation staff Indian Railways Goregaon office 
Complaint Details

Misbehavior by reservation staff for refusal to pay bribe.

Dear Sir,
We went to the Goregaon East (Mumbai) reservation counter on January 4, 2007, in the morning at 8 am, to remove tickets for 27 passengers from aurangabad to mumbai..and as per rule we were 5 of us with different forms. When we reached the counter of ur staff Ms. Sukanya Aachar. When we requested that 2 ladies among the passengers are pregnant, 1 is handicapped and 2 are senior citizens and 5 are minors, please give us at least a few lower birth. At this, she said that we must hire an agent..when we refused, she said...we all 5 will have to go 5 different counters...we agreed...and during the arugument ur other staff also joined and they also were very rude...Finally they did not give us a single lower birth and if u see the seating arrangement, they have left the lower births and given us only middle and upper birth...

This is very bad...and i think u must take action against these bad staff..

Our ticket details and phone number are as follows..

PNR Numbers
1. 821-7315960
2. 843-9104870
3. 811-7315327
4. 821-7314931
5. 843-9104274

A complaint is also being sent to:

Shri. Laluprasad Yadav, Central minister for railways.

Editor, Mid-Day.

Solution of your complaintSukanya Aachar must be terminated 
ActionI will file a case against her 
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