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Complaint Details
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AIRTEL

Posted bySonu Nimdia 
Organization / Product Details
Organization Name
AIRTEL
View all Complaints against this organization
Organization e-Mail121@airtelindia.com 
Product/Service Description
Warranty StatusNot Under Warranty.
Complaint Details
Reason for ComplaintCustomer Service 
Complaint Rating8(in a scale of 1 to 10)
Name of the Company Employeenilesh,subodh 
Complaint Details

Hi


Previously I had applied for cancellation of connection(9960137980) because I am moving abroad for 3 months, but I got a call from customer care officer that they will provide me 3 months rental free and also my chip is lost , so airtel will provide me new chip free of cost .

In that case I was agreed and happy to continue with the number, but till now I didn’t get any confirmation mail from airtel about this.


In response of this mail, I have got call from Mr. Subodh from the Airtel Retention team Mumbai

He told me that collect a chip from the following address

Telecommuni System

1, Deccan Chambers

CTS, Erandwane

Opp.Garware College.



Ph: 020-25459430



When I went there I talked with MR. Nilesh and without checking the database he told me that we didn’t get any mail or note to provide you the chip. I had told him please check the database first and then tell me know, but he told me that the systems are down, when the system are actually not down.



Is this is the facility Airtel is providing to there customer, when we want new connection in that time these people will come at our home and provide connection to us

And now when I want to continue the connection because they are providing me the chip and 3 months rental free(As I am moving abroad for 3 month) Airtel people are not cooperating ,if this is the case I don’t have any issue I don’t want to continue with that number.

Again i want there , because i again call , bust the same thing . till now i didnt get new chip



For any clarification you can call at this number 9960628085



my number :-9960137980 

Solution of your complaintAs they have promise , provide me chip with three month rentel free 
ActionJust Cancel my connection 
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