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Complaint Details

Roadside Plus and Med Plus

Posted byTiffany  
Organization / Product Details
Organization Name
Roadside Plus and Med Plus
Product/Service DescriptionUnauthorized charges
Warranty StatusNot Under Warranty.
Complaint Details
Reason for ComplaintOther 
Complaint Rating10(in a scale of 1 to 10)
Name of the Company Employee 
Complaint Details

I checked my bank account on Dec. 20,2005 and noticed a withdrawl from my personal checking acct for $21.95 that I did "NOT" authorize. I called my bank to see what this was and they did not know and gave me a number to call. I called the number and could not get an answer I kept calling and finally I spoke w/a rep. I asked her what company I was calling and she said Roadside USA. I advised her there was a charge on my checking account that I did not authorize she took my name and said you singed up for Roadside Assistance. I advised the csr I did no such thing and would not have a reason to do so because I am a member of AAA. I advised her that I needed them to credit my account b/c I did not give them my account info. She stated I agreed to it when I made a purchase online I "NEVER" agreed to anything and would not give my account info out to anybody. I called back to speak with a superviosr and the rep I then spoke with named stan would not trasfer me and said there is nothing you can do about it and we do not give refunds. At this point I knew the compnay was a fraud so I went online and noticed these people do not have a business license and falsy advertise that they are a memeber of the better business bureau when infact the are "NOT". I knew that this was a scam and they had my personal banking information. I called back and spoke with another rep by the name of Phyllis Adams who was extremly rude also I explained to her I did not authorize the charge and she became very loud and said "well your not getting a refund and we have told you this a million times and you can keep calling you are not going to get one" This company needs to be thourougly investigated because there have been over 60 compliants filed with the same problem and they have persons personal banking information and this is a felony. I will do whatever it takes to close this place down due to fraud and scams that they are pulling on people. I request that this company discard any personal infomration they have on me. 

Solution of your complaintCompany needs to be investigated 
ActionCompany needs to be investigated 
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