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Complaint Details
Pending

Airtel

Posted byVenukiran 
Organization / Product Details
Organization Name
Airtel
View all Complaints against this organization
Organization e-Mail 
Product/Service DescriptionChange of Owner Name, Change of Bill Plan
Warranty StatusUnder Warranty.
Complaint Details
Reason for ComplaintCustomer Service 
Complaint Rating10(in a scale of 1 to 10)
Name of the Company EmployeeSatyanarayana, Zinda, Customer Care 
Complaint Details

I am with AirTel for the past 4 years and this is the kind of service they provide to esteemed customers, its the serious time to change the service provider. I have never delayed paying bills, I used to pay bills before I get the paper receipt. Still I have some or other complains about the service. At AirTel, Splendid Towers, I have submitted 2 requests, (Change of Owner & Change of Rate Plan to AES 249). I have submitted all the requested documents and paid my outstanding bill. Customer Care promised to service my request in 2 days, its been more than a week now and there is no progress. CC has no idea about the status of my request. Whenever I call them, there is a static response

"Your request has been forwarded to the concerned department, and the issue will be resolved in next 24 working hours".

I have made umpteen number of calls, but still in vain. Neither of my requests are completed. I seriously think to discontinue with AirTel just for these reasons.

-- Venukiran
AirTel a/c # 104-100171633 

Solution of your complaintChange the rate plan as requested. 
ActionSpread the news of service I have received through other channels too. 
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