Complaint No. 07128C013 in the name of Mohini
Through the website of BPL I got the contact number of Nehru Place office. I called up there for making the complaint for my CTV. They people referred me to the Service Centre to make the complaint as the Engineer was supposed to visit from Service Centre.
I made a complaint for my CTV at Vikas Puri Service Centre and an engineer name Mr. Mohinder visited my place for repairing the CTV. He informed that a mouse has passed urine on the plate, which is installed inside the CTV and this plate need to be washed at Service Center and after drying the plate it will be put back in the TV and this process will take time of 2-3 days and after that the problem will be solved. Believing his words I gave him the plate. I asked for the receiving of this plate but he denied to give me any receipt on the basis that this is not our company policy. Then I asked for any serial no. / other no. mentioned on the plate for my records but again he denied to provide us the same as he said that there is no number mentioned on the plate which is a false statement as later on I came to know by Mr. Mohinder that there is a unique number on each plate. Keeping in mind the good reputation of BPL Limited in the market I gave him the Plate for washing. And from there the story of my continuous harassment by BPL starts which has no end.
I kept waiting for some days for the plate but did not get any response from the company. I called at Service Centre and had a talk with Mr. Mukesh and he assured me that it will be done in a day or two. I kept waiting for 3-4 days and after that again called up Mr. Mukesh at Service Centre again a new assurance given to me. Then it become a routine matter for me to call Mr. Mukesh and ask the status and then they informed me the IC is not working and we are trying to arrange the IC from the company.
When after my long and continous follow up with Mr. Mukesh things didnít turned in the right manner I called up the Nehru Place Office of BPL for making the complaint against the Service Centre but then they gave me the mobile number of Mr. R K Saini with an assurance that the problem will be solved at his end.
I repeatedly called Mr. R K Saini for this long time pending complaint but all in vain. Now it was Mr. Sainiís turn to make fool of the customer and except the false assurances and mental tension I didnít get anything. In the meantime I tried to get in touch with the Customer Service Head at Bangalore but even after my various calls to Bangalore office I was unable to talk to any concerned person over there.
Now one month have passed and I was living on the assurance that in my lifetime one day will come when I will get the great good news from Mr. R K Saini / Mr. Mukesh that the Service Centre has received the IC for my TV and they are going to install it in the plate and my TV will again work.
After the continuous harassment by Mr. R K Saini of BPL one day I decided to make a complaint against Mr. R K Saini and I again called up at Nehru Place office of BPL. This time I was referred to Mr. Arindam Sen, Sales Head with an assurance that he is the senior of Mr. R K Saini and he will solve the problem.
As the impression of BPL about his customerís is that they are not having any other work to do except making follow-up calls to them I called up Mr. Arindam Sen on his mobile and apprise him about the issue and the careless approach of Mr. R K Saini but my stars was not with me and again I get a false assurance. After 2-3 calls to Mr. Arindam he stopped picking up my call.
On Nov. 3, 2007 Mr. R K Saini informed me that they have received the IC and Mr. Mohinder again visited my place on Nov. 4, 2007 to install the plate back in the TV. I took a deep breathe of relief that finally a day has come when I will be freed by the BPL from this mental torture. But unfortunately I was not so lucky who can get a rid from BPL.
With this new IC all the features of my CTV changed. The language, display style, plug n play and all the important features of my CTV were missing. I asked Mr. Mohinder about this and he informed that the IC with compatible features was not available with them therefore they have installed the other IC.
I was shocked to see that for the features I purchased this CTV in year 2002 was not there and my CTV become a basic model of CTV with no advance features. I spend Rs. 13,000/- to purchase this CTV just because of its features and after only 5 years of usage BPL made my CTV a problem for myself.
Again after the long follow-up of around 1.5 months another IC which was compatible with my CTV was installed but still some functions from the remote control of TV was not functioning which was functioning when we made the complaint with BPL in Aug. 2007 and I was being told that one part needs to be changed and again the part was not available with the BPL and it took again 1 month to change the part.
The said part was changed on Jan, 12, 2008 by Mr. Mohinder but within 15 hrs. of changing the part the picture start collapsing and soon after that the picture disappeared and a blue line appears on the screen. I again complained the same to Mr. Mohinder and Mr. Mukesh Khanna but they refused to attend the complaint without assigning me any reason.
INSPITE OF MY CONTINIOUS FOLLOW UP OF 5.5 MONTHS WITH BPL FOR MY CTV THE STATUS IS SAME AND MY CTV IS NOT FUNCTIONING. THIS KIND OF CUSTOMER CARE I NEVER EXPECTED FROM A WELL REPUTED COMPANY LIKE BPL SANYO.
In the light of above-mentioned circumstances I I again request your good self to do the needful.
I DEMAND JUSTICE FROM YOU.
Look forward to hear from you.
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