|Reason for Complaint|| |
|Complaint Rating||10(in a scale of 1 to 10)|
|Name of the Company Employee|| |
My vodafone postpaid (9820386824) connection has been activated with caller tunes, which i have never asked for. When I approached to call center i was informed that it was promotional offer. I asked him to deactivate. Later on i found 30 rs has been charged on my bill as caller tune charges.
Again i approached call center, they told me that it will be reverese in next bill. They wont be able to give me revised bill. However i have to pay 30 rs this time and wait for refund/adjustment in next bill.
I feel this is wrong. I have been forced to use something which i never wanted to and on top of it i have to pay for something which i have never used and wait for refund.
|Solution of your complaint||I want appology letter from vodafone and revised bill |
|Action||I spoke to call center but all efforts are invain |