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Complaint Details


Posted byVishwesh Hunsikatti 
Organization / Product Details
Organization Name
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Organization e-Mail 
Product/Service DescriptionNokia N76/Job Sheet Number-032434038/071221/80
Warranty StatusUnder Warranty.
Complaint Details
Reason for ComplaintCustomer Service 
Complaint Rating9(in a scale of 1 to 10)
Name of the Company EmployeeNokia Care Center Jayanagar 
Complaint Details

I bought a Nokia N-76 in Aug07. The product is still under warranty period, and the set has cosmetic defects [chrome paint peeling off in the very first week]. I had deposited my set for service/ repair/ body replacement in Nokia Care Center [Jayanagar, Bangalore] on 21st Dec 2007 and the target Delivery date for this is 17th Jan 2008.
I called the local care center, the response was lousy the Center technician said the repair hasnt been done on the set [I believe this is what the back office has told them] and straight away asked me to call the customer care and lodge a complaint. I called 30303838, to lodge a complaint and to my surprise this customer care executive was no different than the guy at the center. He lodged a complaint and was expecting me to call back after 48hrs to check when the set would be delivered & said thats Nokias policy. This is the most sarcastic response I have ever got from any customer care executive. When customer lodges a complaint, its upto the company to track the complaint to closure, here Nokia is expecting customers to call back to know the status, this is ridiculous. Is it not?
The set has 12 months warranty out of which almost a month its already out of my hands [I am not using it for 28 days now].What is the use of such Warranty which cannot be utilised for Customers benefit?
Customers spend thousands to buy these expensive sets and then a company like Nokia Market leader gives such pathetic service, is this acceptable?


Solution of your complaint- Nokia should change the Customer Care policies. - India is not a tertiary market, so stop dumping defective sets here. This comment comes from a common sense, when Nokias very own executive said we have got huge number of complaint on chrome paint peeling from India itself. - Set example like other market leaders like Reliance/ Bharti have. 
ActionI would file a case against Nokia in Consumer Court & see to it that I get a replacement to my defective seta & at the same time the real problem is resolved. 
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