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Complaint Details


Posted byBabu Alagappan 
Organization / Product Details
Organization Name
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Organization e-Mail 
Product/Service DescriptionRepair of my 1 month old Nokia 6300
Warranty StatusUnder Warranty.
Complaint Details
Reason for ComplaintCustomer Service 
Complaint Rating10(in a scale of 1 to 10)
Name of the Company EmployeeSimarjeet Singh 
Complaint Details

My baby son put my phone in Milk and hence the phone was not operational. I took the phone to Nokia Customer Care at Kalkaji, New Delhi and the technician said it can be repaired completely and gave me an estimate of 2500 RS. I accepted the quote and gave my phone for repair. Once I went to collect the phone, he showed it was turning on and that calls can be made. So I made the payment of 2500 before taxes. One hour later, when I inserted my memory card, I realized that memory card is not recognized and host of other features (Camera, Video, ...) does not function. So I went and asked the customer care service why they did not fix this. For that they were surprised and took back the phone and gave me a new job sheet and said the service will be FOC (I thought that was a good gesture). Now after 5 days I go and collect my phone and to my surprise he says nothing can be done and I have to live with it.

After spending 2500 on a phone which cost me 8499 just one month ago and not to have any function working is very painful. So I have not taken delivery of the phone and the customer service manger who sounded friendly intially was like "take it or leave it" attitude. So now I have spend 11,000 RS and dont have anything for that expect the battery and memory card.

Job sheet nos are: 493434038/080107/44 dt. 7th Jan 2008 and 080111/30 dated 11th Jan 2008.  

Solution of your complaintEither give me back the 2500 RS they wrongfully charged me or fix my phone as promised at the time of taking my case. 
ActionI would take it up with the company officials and also tell my friends about this lousy experience. When you buy a phone like Nokia and pay certain premium, you pay for the brand name and the service that is associated with it. However, Nokia seems to be more interested in making a quick buck from innocent customers. 
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