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Complaint Details
Pending

shoppers stop

Posted byUpinder Arora. 
Organization / Product Details
Organization Name
shoppers stop
Organization e-Mailkhalsa_usa@yahoo.co.in 
Product/Service DescriptionI did purchased sandals for my mother...she didnt like it so i went to customer service n they gv a slip of Rs.995 n said that in 6 mnths to can use this slip to buy any product of the same amount.Somehow i did lost the slip n now i went to the shoppers stop store in rajourie n customer service said that they cannot do anything and that my money has been wasted.....I want same amount product.
Warranty StatusUnder Warranty.
Complaint Details
Reason for ComplaintCustomer Service 
Complaint Rating1(in a scale of 1 to 10)
Name of the Company EmployeeI do not remember the name.... 
Complaint Details

I did purchased sandals for my mother...she didnt like it so i went to customer service n they gv a slip of Rs.995 n said that in 6 mnths to can use this slip to buy any product of the same amount.Somehow i did lost the slip n now i went to the shoppers stop store in rajourie n customer service said that they cannot do anything and that my money has been wasted...I want to know the organization as big as shopper"s stop does nt has anything where a customer if has lost the slip can get the duplicate slip.....I think the customer service when says that they do not have anything as a policy to do anything.....I really felt very bad and it is rediculous that the customer cannot get duplicate slip.... 

Solution of your complaintI think u no.1)when u issue any such slip u shld take the customer"s name n number and also tell the customer if the slip gets lost by any chance u n customer both should have some kind of way to get the duplicate slip so that he can get his hard earned money worth....and u shld also have the way to know whether that slip has been used or not....As a solution i want dup receipt or a product which i can buy from shopper"s stop for the same amount(RS.995)....I would feel justified and happy that the right decision was made  
ActionAction will be decided as per the solution n the way the solution or the complaint will be handled...I have no problems against the store as such and i am a regular customer....Inspite the issue i have purchased products from the store....every weekend i visit the store at rajourie....I will Be thankful if u consider my request.... 
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