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Complaint Details

BSNL DataOne

Posted byPraveen Nair 
Organization / Product Details
Organization Name
BSNL DataOne
View all Complaints against this organization
Organization e-Mail 
Product/Service DescriptionShifting of DataOne to new location
Warranty StatusDo not know.
Complaint Details
Reason for ComplaintCustomer Service 
Complaint Rating9(in a scale of 1 to 10)
Name of the Company EmployeeMr Reddy 
Complaint Details

I had a BSNL landline connection(no - 26685378) and a Dataone connection in my previous residence at BTM-1st stage(Bangalore-29). Four months back I shifted to my new residence at Ballandur, Outer Ring Road (Bangalore-37). I requested the shifting of my phone and broadband connection on 22Sep2007. After following up the shifting with people in the BTM exchange and Ballandur exchange for nearly 3months, i got the phone working at my new residence on 21 Dec 2007 (new no 25740206). But still the dataone connection was not restored. From that day I have been complaining to fix the broadband. It is clearly a issue with the equepment/connectivity that only a person from the exchange can solve. I have registed complaint with the complain registration no (no-25742198), but everytime the exchange people clossing the complaint without solving the issue. At last I shoulted at the person who attended my call, but his reply was very cool. He says there are issues pending for last 6months, so my thing will be fixed in order. This is rubbish!!! This exchange works in the basement of a private appartments in outer ring road, where i could not find any senior officers i can appraoch 

Solution of your complainta technician from the exchange come to my apartment and make the modem working 
Actioncomplaint against the staff, disconnect my dataone and aproach airtel/reliance 
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