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Complaint Details
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Vodafone

Posted byDr.ABHISHEK KASANA 
Organization / Product Details
Organization Name
Vodafone
View all Complaints against this organization
Organization e-Mailcare@vodafone.com 
Product/Service Description
Warranty Status
Complaint Details
Reason for ComplaintCustomer Service 
Complaint Rating10(in a scale of 1 to 10)
Name of the Company EmployeeNEHA SHARMA care@vodafone.com 
Complaint Details

RESPESTED MADAM/SIR,
I AM NOT SATISFIED BY THE REPLY OF VODAFONE CUSTOMER CARE PERSON AS AM ASKING SOMETHING ELSE AND
GETTING SOME NOXIOUS/UUNWANTED REPLY.

ON 1ST JAN HAVE TAKEN A NEW POSTPAID NO.-9999258467

ON 3RD JAN HAVE MAIL A REGARDING MY TARRIF PLAN(AS WAS NOT GETTING
CORRECT INFORMATION)

ON 8TH JAN HAVE RECEIVED A REPLY FROM Ms.NEHA SHARMA,SHE INFORMED MY
TARRIF AS UNDER:

Monthly Rental 399

Call charges
Vodafone to Vodafone 60p
Vodafone to Other 60p
STD Vodafone to Vodafone 1
STD Vodafone to Other 2
SMS charges (local + national) 60p
Free Add Ons
1000 V2V local mins
1000 V2V STD mins
1000 V2V local SMS
(AND AM HAVING A HARD COPY OF THE SAME IN MY INBOX).

ON 8TH AGAIN I MAILED BACK TO YOU STATING FEW PROBLEMS AS:

PROBLEMS:
1)STILL I VAVE BEEN CHARGED FOR
V2V local mins
V2V STD mins
V2V local SMS .
2)STILL AM NOT GETTING CUSTOMER CARE NUMBER FROM MY NUMBER.
3)STILL HAVE NOT GOT ANY WELCOME LETTER FROM YOUR SIDE,STATING MY TARRIF PLAN.
LASTLY I REQUEST YOUR HIGHLY ESTEEMED OFFICE TO PLEASE LOOK INTO THE MATTER

THEN ON 16TH JAN I GOT A MAIL FROM Ms.CHANDRIKA BISHT STATING AS UNDER:
Dear Mr. Kasana,

Thank you for your e-mail dated 08/01/08 regarding the plan details
for your Vodafone number 9999258467.
We sincerely regret the inconvenience caused to you due to the delay
in replying to your e-mail.
We would like to confirm to you, that you can certainly get the plan /
services details activated on your number. Hence, to facilitate the
process we would request you, to kindly log on to our website i.e
www.vodafone.in the procedure for the same is mentioned below:
Visit our Website www. vodafone.in
Select My Vodafone Select Delhi Region
Register and you will get an SMS to get in touch to our help line
number 111/981109810.
After calling on our help line number, you will receive a password
on your Vodafone mobile number.
Enter the password and mobile number

Looking forward to providing you with the best of our services at all times


I REQUEST YOUR HIGHLY ESTEEMED OFFICE TO PLEASE LOOK INTO THE
MATTER,AND REPLY ME BACK APPROPIATELY.
REGARDS ,
Dr.ABHISHEK KASANA
9999258467
 

Solution of your complaintMs.NEHA SHARMA HAS GIVEN ME A CONFOMATORY MAIL ABOUT MY TARRIP N PLAN AS UNDER: THEN WHY I HAVE BEEN CHARGED EXTRA. Monthly Rental 399 Call charges Vodafone to Vodafone 60p Vodafone to Other 60p STD Vodafone to Vodafone 1 STD Vodafone to Other 2 SMS charges (local + national) 60p Free Add Ons 1000 V2V local mins 1000 V2V STD mins 1000 V2V local SMS (AND AM HAVING A HARD COPY OF THE SAME IN MY INBOX). ONLY SOLUTION IS THEY MUST CHARGE ME ACCORDING TO THE TARRIF TOLD TO ME BY THERE CUSTOMER CARE REPRESENTATIVE. 
ActionWILL GO TO COURT,CONSUMER COURT........OR WILL TAKE HELP FROM MEDIA. 
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