My father had purchased a videocon bazooka tv in 1998. but unfortunately both my parents got killed by dacoits in oct,1998. We could retrieve the documents from police due to technical obligations recently. We have located the certificate now. Kindly let us know the procedure to claim the amount under money back scheme. we are three children and we do not have any objection for whomsover the amount is being paid. We have the legal heir certificates of both of my parents. Kindly let us know the procedure at the earliest.