hp redemption cell
|Posted by||SADASHIV PUNDALIK BORSE |
|Organization / Product Details|
|Organization e-Mailfirstname.lastname@example.org |
|Product/Service Description||compaq presario note book V6211AU|
|Warranty Status||Under Warranty.|
|Reason for Complaint||Other |
|Complaint Rating||9(in a scale of 1 to 10)|
|Name of the Company Employee||gurnaz kaur & aishwarya j |
COMPLAINT No 1 :-- I had bought a HP OFFICE JET PRINTER 4355 on 30/08/2006 and as per the promotion scheme of that time was entitled for a free gift of a PEN DRIVE. I had paid the sum of Rs 250/- as their handling charges vide HDFC BANK DD 723047 dated 05/09/2006. my redemption code the for the same was JSFXTRFF1A. When contacted I was told that the gift would be sent by blue dart express which does not have services here so I was told to let the gift come back so as to be re routed through govt postal service. Till date I have not received the same. my emails and phone calls have not yielded any response.
COMPLAINT No 2 :-- I had bought a COMPAQ PRESARIO NOTE BOOK V6211AU on 07/04/2007 and was entitled for five (5) gifts. My REDEMPTION CODE is S8NK47WI9A . I had forwarded all the papers and charges of Rs 300/- vide HDFC Bank DD no 729964 dated 03/05/2007. Personaly contacted the call centre at New Delhi and had been promised of recieving the gift within 10 - 12 weeks every time but have not received the same till date.
|Solution of your complaint||Checking the records which holds good in my favour and FORWARDING OF THE FREE GIFTS WITHOUT ANY FURTHER DELAY and A SINCERE APOLOGY FROM SENIOR OFFICE BEARERS of the organistion for causing such trauma. |
|Action||APPROACH the CONSUMER REDRESSAL FORUM or an appropriate LEGAL ACTION FOR BREACH OF TRUST AND CHEATING |