I had purchased an airtel postpaid connection from the airtel shop at Lokhandwala, Andheri w. I was given a prepaid connection saying after verification it will be activated. The activation / verification took more than 15 days againgst the usual 3-4 days as told by them. When the phone finally got activated it was activated as a prepaid phone with a 50 rs talktime. After i exhausted that the phone was not in use and i was asked to refill. The airtel shop customer service was pathetic. The phone service was pathetic, and above all i was posted a 700 rs bill for a phone that i did not use at all! And till date iam harassed from airtel customer service at odd hours and on sundays. The most disgusting service provider i must say.
Solution of your complaint
I have not refunded by money, and nor do i want it back.
I would write to consumer court and also get a staunch letter written about their harassment in the newspapers.