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Complaint Details

HP Gas, Aundh Gas Pune

Posted byNikhil Shah 
Organization / Product Details
Organization Name
HP Gas, Aundh Gas Pune
Product/Service DescriptionGas Cylinder
Warranty StatusDo not know.
Complaint Details
Reason for ComplaintCustomer Service 
Complaint Rating9(in a scale of 1 to 10)
Name of the Company EmployeeCustomer Service Executives 
Complaint Details

We have a Gas Cylinder connection of HP Gas in our house. Since our Cylinder became empty, we wanted to book a new cylinder on the phone. But even after calling the concerned continously, nobody picked up the phone. Then we decided to go to Aundh Gas Office of HP to book our cylinder. When we reached there during working hours, they refused to take the booking. (while booking the gas, they are supposed to issue a receipt after taking the payment). They asked us to come to their office at 8 oclock in the morning the next day.

We duly went their in the morning and found a long queue of people who had not booked the gas and wanted to exchange the cylinder. We too stood in the queue. We stood their for around 45 minutes and then one of the employees of Aundh Gas announced that the cylinders are finished and they no longer would be able to exchange the cylinder. We were again asked to come to the same place on the next day morning at 8. When we requested them to take the booking of our cylinder (so that it can be delivered directly at our residence), they again refused to do the same and talked with us very rudely. How many times do we need to go and stand in the queue just to exchange our Gas cylinder? 

Solution of your complaintThe simple solution would have been to take the booking, issue us a receipt for the same and then deliver the cylinder at our residence directly in a days time. 
ActionWe were actually fed up with what happened early morning today and decided to post a complaint. The way we and several other customers were treated today (its quiet possible that everyday customers are treated that way), we are in no mood to spare them. If the problem is not solved we would file a complaint in the consumer court. 
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