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Bajaj Auto Ltd.

Posted byRemesh Thankachan 
Organization / Product Details
Organization Name
Bajaj Auto Ltd.
View all Complaints against this organization
Organization e-Mail 
Product/Service DescriptionBAJAJ Dscover- DTS- i 135/ invoice # 07-08/000818
Warranty StatusUnder Warranty.
Complaint Details
Reason for ComplaintCustomer Service 
Complaint Rating10(in a scale of 1 to 10)
Name of the Company Employeeservice department 
Complaint Details

SUBJECT: BROCKEN HEADLIGHT GLASS


Gentlemen
I have purchased Bajaj discover DTS-i 135 motor bike from nearest showroom SARATHY MOTORS located at Karunagappally. (Kollam.DT, Kerala STATE) on 22 JAN 2008. and found the Headlight glass broken. Please not that the vehicle is not met with an accidents or any type of pressing from my side, it is clear that the problem is due to some kind of misalignment or manufacturing defect

During the PDI time I have not noticed the above mentioned problem, after i found the problem, matter was reported to your service department (Sarathy Motors, Karunagappally Branch) and they have examined the bike for two days and they couldn’t found any reason. And they have verbally agreed that the problem is not from any kind of mishandling of the bike, but they are not willing to give report in writing and also replacement of the defective part.

Note: I am ready to send the vehicle to you for any type of test or examination

Your urgent attention is required for finalize the issue and your earliest response in this regard will be highly appreciated.

Thanks and best regards.
Remesh Thankachan
 

Solution of your complaintREPLACE MENT OF THE DEFFECTIVE PART UNDER WARRENTY (WITHOUT ANY ADDITIONAL CHARGES) 
ActionThe matter will be escalated to the public. and will try gave an awareness regarding this type of negligence to customer. 
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