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Complaint Details
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Airtel

Posted byDeepak Mittal 
Organization / Product Details
Organization Name
Airtel
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Organization e-Mail 
Product/Service Description
Warranty Status
Complaint Details
Reason for ComplaintCustomer Service 
Complaint Rating10(in a scale of 1 to 10)
Name of the Company EmployeeAirtel Prepaid Service Limited,Bangalore 
Complaint Details

I have been struggling in Recharging ms mobile(+91-9945393493) for Rs 89(which is a STD top-up pack, whereby I can make all calls with-in India for Rs 1) since last 45-50 days.
I have last recharged my mobile with Rs 89 in Oct 2007. After that I did not recharge it with this denomination, but when i tried recharging it recently, it failed saying "Recharge not successful".
I called up customer care,asking the status where they informed that some other STD pack is activated on ur mobile, so get it de-activated first then only u can recharge with 89 pack.
I followed their instructions by sending the SMS(STDOFFER CNCL to 222) as told, but no use.

After a few days, I followed by the case, they informed that they have taken a request and it ll be done with in 24 hours. After 24 hours , I again inquired Customer care executives informed that no request was taken up and he will take a fresh request and ask me to wait for 4 more days.
I again called up after 4 days since I was not able to R/C with 89 pack still.
Again a new request and new time is given.
The same thing either asking me to send a SMS or taking a complaint has been reiterated since more than a month.
I am totally harassed by these people this time and will take them to Consumer court for sure when I get time but before that I found ur system so just thought of posting my query and see if it helps.

Thanking you in anticipation for resolution of my case.

Regards,
Deepak Mittal
(M:+91-9945393493) 

Solution of your complaintI do need a solution ie to get 89 pack active on my mobile as well take a action for the mental harassment I faced beacuse of this. 
ActionI will move to the cosumer court even if I have to spend 1000 rupees or more from my pocket.. 
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