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Posted byDeepak Mittal 
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Reason for ComplaintCustomer Service 
Complaint Rating10(in a scale of 1 to 10)
Name of the Company EmployeeAirtel Prepaid Service Limited,Bangalore 
Complaint Details

I have been struggling in Recharging ms mobile(+91-9945393493) for Rs 89(which is a STD top-up pack, whereby I can make all calls with-in India for Rs 1) since last 45-50 days.
I have last recharged my mobile with Rs 89 in Oct 2007. After that I did not recharge it with this denomination, but when i tried recharging it recently, it failed saying "Recharge not successful".
I called up customer care,asking the status where they informed that some other STD pack is activated on ur mobile, so get it de-activated first then only u can recharge with 89 pack.
I followed their instructions by sending the SMS(STDOFFER CNCL to 222) as told, but no use.

After a few days, I followed by the case, they informed that they have taken a request and it ll be done with in 24 hours. After 24 hours , I again inquired Customer care executives informed that no request was taken up and he will take a fresh request and ask me to wait for 4 more days.
I again called up after 4 days since I was not able to R/C with 89 pack still.
Again a new request and new time is given.
The same thing either asking me to send a SMS or taking a complaint has been reiterated since more than a month.
I am totally harassed by these people this time and will take them to Consumer court for sure when I get time but before that I found ur system so just thought of posting my query and see if it helps.

Thanking you in anticipation for resolution of my case.

Deepak Mittal

Solution of your complaintI do need a solution ie to get 89 pack active on my mobile as well take a action for the mental harassment I faced beacuse of this. 
ActionI will move to the cosumer court even if I have to spend 1000 rupees or more from my pocket.. 
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